REFUNDS & RETURNS
If for any reason you need to request a refund or return a product please email firstname.lastname@example.org for full return instructions.
Important information regarding your orders;
We do not store credit card details nor do we share customer details with any 3rd parties.
Orders will be dispatched by the following working day.
Orders are sent via Royal Mail and your tracking number will be emailed to you.
Refunds: If you are not satisfied with your purchase please return it together with the packaging and order receipt within 28 days of purchase for a full refund.
You can only ever get a refund when your products have not been opened or used in any way , please email us for further return instructions.
We can never refund you if your products have been opened under any circumstances.
We are unable to give refunds on orders where incorrect addresses have been given.
We refund 100% of your purchase, excluding shipping charges*
Please note that proof of postage is not the same as proof of delivery and it is recommended that you send any returns using a tracked delivery option.
You will be kept informed of each step of the refund process, letting you know receipt of your refund goods and issuing of funds back to your card
PayPal and Amazon refunds are instantaneous.